At Proactive HRM Solutions Limited, we strive to provide high-quality services that meet the needs and expectations of our clients. However, we understand that circumstances may arise where a refund may be requested. Our refund policy outlines the terms and conditions under which refunds may be granted.
1. Eligibility for Refund:
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Service Dissatisfaction: If you are dissatisfied with our services, please contact us within 14 days of service completion. We will review your concerns and work to address any issues.
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Service Cancellation: If you wish to cancel a service before it has commenced, please notify us at least 7 days in advance. Cancellations made with less than 7 days' notice may be subject to a partial refund or service fee.
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Service Incompletion: In the rare event that we are unable to deliver the agreed-upon services due to circumstances within our control, we will offer a full refund or alternative solutions.
2. Refund Process:
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Request Submission: To request a refund, please submit a written request to our customer service team via email at admin@proactivehrmsolutions.com. Include your name, contact information, service details, and a brief explanation of the reason for the refund request.
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Review and Resolution: We will acknowledge receipt of your request within 5 business days and conduct a review. We may contact you for additional information if needed.
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Decision: A refund decision will be communicated within 10 business days of receiving your request. Approved refunds will be processed back to the original payment method within 7 business days.
3. Non-Refundable Items:
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Service Fees: Service fees for completed or in-progress services are non-refundable once the service has commenced.
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Third-Party Costs: Costs incurred for third-party services or materials will not be refunded.
4. Exceptions:
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Custom Solutions: For bespoke or customized services, refunds are only applicable if the service does not meet the agreed specifications or deliverables.
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Special Circumstances: We consider special circumstances on a case-by-case basis and may offer partial refunds or credits for future services as appropriate.
5. Contact Information:
For any questions or concerns regarding our refund policy, please contact us at admin@proactivehrmsolutions.com.
6. Policy Updates:
This refund policy is subject to change. Any updates or revisions will be communicated through our website or direct communication.
Thank you for choosing Proactive HRM Solutions Limited. We are committed to ensuring your satisfaction and resolving any issues that may arise.
